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July 28, 2009

United Drops Last-Minute Award Ticket Booking Fee

Few things airlines do in the fee department gall me more than charging $50 or $75 because I request an award ticket less than three weeks before I want to fly.  It costs an airline nothing more to book an award ticket for four days from now than it does for four weeks from now.

Yesterday, United Airlines became the first major airline to eliminate that fee. 

And so it's time to give a thumbs up to United while keeping our other fingers crossed that United's rivals can see their way clear to doing the same.  In a time when airlines(well, 'cept for Southwest) are slapping fees on everything they can, it's nice to see the good guys win.  After all, those award tickets were supposed to be free, not "free except for a $75 booking fee."

Posted by Rudy Maxa in Thumbs Up | Permalink

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Comments

Thanks for this info on United .. it's good news as I have some available miles with them. I doubt the other airlines will flock to also do this, though. The assumption has always seemed to be that awards customers are already satisfied customers to some extent, so airlines feel they can get away with these things.

Posted by: memory foam | Aug 5, 2009 1:40:45 AM

Its great news and this can increase number of passenger to travel with united airlines

Posted by: Sheheryar Khan | Aug 12, 2009 7:40:41 PM

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